Responsible Gaming at DraftKings Casino
At DraftKings Casino, we are deeply committed to promoting safe, responsible, and enjoyable gaming for all of our players. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming program is built around education, prevention, and support, ensuring that every player who visits the DraftKings online casino has access to the tools and resources they need to stay in control.
Our Commitment to Player Safety
Here at DraftKings, we take our duty of care seriously. Responsible gaming is not just a policy — it is a core value embedded in everything we do. We actively work with regulatory bodies including the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board, the Michigan Gaming Control Board, the Connecticut Department of Consumer Protection, and the West Virginia Lottery to ensure our platform meets the highest standards of player protection. In Ontario, we operate under the authority of the AGCO in agreement with iGaming Ontario.
Our DraftKings Casino platform is available only to players aged 21 and older (19+ in Ontario), and we use robust age verification measures to enforce this requirement. We do not permit underage gambling under any circumstances. Geolocation technology ensures that players are physically present in a licensed jurisdiction — including Connecticut, Michigan, New Jersey, Pennsylvania, West Virginia, and Ontario — before accessing real money casino games.
Recognizing Problem Gambling
We understand that for some individuals, gambling can become a problem. Recognizing the early signs is an important step toward getting help. At DraftKings Casino, we encourage all players to ask themselves the following questions honestly:
- Do you spend more money on gambling than you can afford to lose?
- Do you gamble to escape stress, anxiety, or personal problems?
- Have you tried to cut back on gambling but found it difficult?
- Do you hide your gambling activity from friends or family?
- Has gambling negatively affected your work, finances, or relationships?
- Do you chase losses by continuing to play after losing money?
- Do you feel restless or irritable when not gambling?
If you answered 'yes' to one or more of these questions, we strongly encourage you to use the tools available through our DraftKings Casino responsible gaming program or to reach out to a professional support service.
Responsible Gaming Tools We Provide
Our DraftKings Casino platform offers a comprehensive suite of self-management tools designed to help you stay in control of your play. These tools are available directly through your account settings, and we encourage all players to use them proactively — not just when a problem has already developed.
Deposit Limits
We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period, while decreasing one is applied right away. This ensures our tools genuinely protect you from impulsive decisions.
Session Time Limits
At DraftKings Casino, we provide session time reminders and limits so you can manage how long you spend playing. We believe being mindful of time is just as important as managing your budget.
Self-Exclusion
If you feel you need a break from gambling, we offer self-exclusion options ranging from short-term cooling-off periods to permanent exclusion. Once activated, self-exclusion prevents you from accessing your DraftKings Casino account for the selected duration. We take this measure seriously and will not reverse it early. You may also enroll in state-administered self-exclusion programs in your jurisdiction, which we honor fully.
Reality Checks
Our DraftKings platform can send you regular in-session reminders showing how long you have been playing and how much you have wagered. These prompts help you stay aware of your activity in real time.
Account Closure
If you wish to permanently close your DraftKings Casino account, you may do so at any time by contacting our support team through the Help Center at support.draftkings.com. We will process your request promptly and ensure your funds are returned to your verified withdrawal method.
Underage Gambling Prevention
We are firmly committed to preventing access to gambling by minors. At DraftKings Casino, all new accounts are subject to identity verification, and we reserve the right to request additional documentation at any time to confirm a player's age and identity. We require players to be 21 years of age or older (19+ in Ontario) and physically present in an eligible jurisdiction.
We also encourage parents and guardians to use third-party parental control software to restrict access to gambling websites on shared or family devices. Tools such as Net Nanny, Bark, and Qustodio can be effective in preventing minors from accessing online gambling content.
Support Resources and Helplines
At DraftKings, we want every player to know that help is always available. We partner with and direct players to established problem gambling support organizations. If you or someone you know needs help, please reach out to the following resources:
- National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537) — available 24/7 for call, text, and chat
- Gamblers Anonymous: www.gamblersanonymous.org — peer-led support groups nationwide
- National Council on Problem Gambling (NCPG): www.ncpgambling.org
- Connecticut: Connecticut Council on Problem Gambling — 1-888-789-7777
- Michigan: Michigan Problem Gambling Helpline — 1-800-270-7117
- New Jersey: Council on Compulsive Gambling of NJ — 1-800-GAMBLER
- Pennsylvania: PA Problem Gambling Helpline — 1-800-GAMBLER
- West Virginia: WV Problem Gambling — 1-800-GAMBLER
- Ontario: ConnexOntario — 1-866-531-2600
Our DraftKings Casino customer support team is also available through the Help Center and in-app live chat. We are here to assist with any responsible gaming concerns you may have, and our agents are trained to handle these conversations with care and sensitivity.
Financial Responsibility
We recommend that all players using the DraftKings Casino platform set a personal budget before they begin playing and never exceed it. The minimum deposit at our casino is just $5, which allows players to enjoy the experience without committing large sums. We encourage responsible bankroll management and remind all players that casino games are games of chance — outcomes cannot be predicted or guaranteed.
Please never gamble with money you cannot afford to lose. Do not use credit to fund gambling activity — we do not accept credit cards for wagering precisely for this reason. If you are experiencing financial difficulties, we urge you to seek advice from a financial counselor before continuing to play.
New players looking to get started can take advantage of our DraftKings Casino bonus offers, which allow you to explore the platform with added value while keeping your personal budget in check.
Our Ongoing Responsible Gaming Efforts
At DraftKings Casino, responsible gaming is an ongoing priority, not a one-time checkbox. We regularly review and update our tools, train our staff on responsible gaming protocols, and collaborate with state regulators to advance player protection standards. We also support industry-wide responsible gaming initiatives and contribute to problem gambling awareness campaigns.
Our Casino Education Hub provides players with information about how casino games work, odds, and healthy gambling habits. We believe an informed player is an empowered one. Whether you're exploring the DraftKings app for the first time or you're a long-time member of our community, we are here to make sure your experience remains safe and enjoyable.
If you have any questions about our responsible gaming policies or need assistance activating any of the tools described above, please visit our Help Center or contact our support team. To access your account and manage your responsible gaming settings, use the DraftKings Casino login page. At DraftKings, your well-being always comes first.
Content updated: July 21, 2026